Returns

We accept returns on any new and unused item purchased within 14 days of date of purchase.  Refund will be provided in the form of STORE CREDIT ONLY.  To be eligible for return, items must be brand-new, unused and unopened condition.  All returns are subject to a 10% restocking fee.  Any item that is being returned as a defective item is subject to the terms of our Warranty Policy.

 

Any shipment errors (wrong item shipped or missing item in shipment) must be reported within 3 days of receipt of package.

 

Shipping charges are non-refundable, and return shipping is the buyer's responsibility.

 

We reserve the right to refuse returns/refund on items sent back as defective that are in functional but used condition.

 

Any returned item that is received in any other condition other than brand new and unused, failed due to misuse, is missing parts or is in otherwise unsaleable condition will result in a higher restocking fee being charged based on the condition of the product, up to and including refusal of return (item will be returned to customer).

 

All returns must have prior authorization. If you have an account with us, initiate the return request from your Account page. If you don't have an account with us, use this form: Return Request.  Returns must be received within 10 days of authorization, any returns received beyond 10 days may be returned to customer.

 

Any shipments that are refused by purchaser are subject to a 20% restocking fee.

 

All order cancellations are subject to a 10% processing fee, orders canceled after they have been packed and labeled are subject to a 20% processing fee.

 

Refunds on orders that were shipped with free shipping will have original shipping cost deducted from refund.

 

NO RETURNS ARE PERMITTED ON SALE ITEMS, ITEMS PURCHASED WITH DISCOUNT CODE, BATTERIES ON WHICH A CONNECTOR WAS CHANGED WITH NO CHARGE OR CLOSEOUT ITEMS

 

Questions?